Frequently asked questions

How to Order

1. Click on the item you wish to buy from the website.

2. Choose the size, colour and quantity you wish to purchase for the item. and click "Add to cart"

3. Review your bag by clicking on "view cart" and make sure all specifications such as quantity, size (see our sizing chart) and colour fit your requirements, then click "Checkout"

4. You will need to enter your shipping details (email, name, address and phone number) and click "Continue"

5. Select your preferred delivery method and click "Continue".

6. You will then proceed to the secure payment page where you may select the payment type and enter your card details to complete your order. Click "Continue"

7. Review your order and click "Place order" Your payment will be collected from you by CruiseLife GmbH. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.

When will you process my order?

Orders are processed on business days (Monday through Friday) excluding public holidays in UK.

When will I get my Pre-ordered Items?

We will dispatch the pre-ordered goods on the day of the launch date.

Can I cancel my order?

You can cancel an order within any time before shipping is confirmed. In which case we will send you an email to confirm your order has been cancelled and payment will be fully refunded. If you wish to cancel past this period, you will have to return your order to us and return policies apply.

Special conditions:

Customisable and bespoke items: given that these garments are customised, it is not possible to cancel purchases, exchange or return these items.

How do I notify you that I want to cancel my order?

For orders within the cancellation period, you must notify us as soon as possible at: contact@cruiselife.com or through our contact form.

Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.

Can I change my order address?

We are able to change your address anytime before you receive the dispatch confirmation email. Should you notice your address was written incorrectly, and wish to change it, please get in touch with us as soon as possible at: contact@cruiselife.com

What should I do if I receive an incorrect item?

We're sorry to hear you have received any incorrect item, please get in touch with us as soon as possible at contact@cruiselife.com. Please clearly state on your message what you received instead of your order and whether you want to exchange for the correct item or return it for a refund. Where an item is confirmed as incorrect, we will then instruct you on how to send the item back.