Frequently asked questions

How long do I have to return my Items/Order?

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return. Followed by 14 days from the date of notification to return the items back to us.

How do I Return an order?

To start a return, you can contact us at contact@cruiselife.com, alternatively visit our contact page. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who pays for returns?

Items returned to us are sent at your own cost and risk.

How long will it take to process my return?

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.

Can I return a sale item?

Yes, following our returns policy.

What it the returns policy?

Please refer to our Returns Policy here.

Is there any items that can't be returned?

Yes, please refer to "Conditions for returns" in our terms of service.

What if I receive a faulty item?

We're sorry to hear you have received a faulty item!
Please send an email to contact@cruiselife.com with your order number and photos of the item so we can resolve this as soon as possible.