Frequently Asked Questions: Shipping

When will my order be shipped?

Please allow 1-2 working days to receive our dispatch confirmation email where you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

What are the delivery options?

• UK Standard Delivery

• UK Next Working Day Delivery

• EU Standard Delivery

• International Standard Delivery

Where do you ship to?

We ship worldwide. Right to your doorstep.

What is the shipping price?

Delivery costs vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Check the price for your order at checkout.

Is shipping additional to the displayed price on the order?

Delivery costs are additional to the displayed price.

What if my order is returned to sender?

Our delivery partners will attempt to deliver your order three times.

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

You should be able to check the reason why it's been returned by using the tracking link you got in the shipping confirmation e-mail.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but once we receive the package the cost for the items received will be refunded to you.

If you require the items, we would ask you to place a new order.

Who pays customs charges and import duties?

If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.

How Can I track my order?

You will receive a dispatch confirmation email where you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.

I didn't receive my shipping confirmation

It’s possible the confirmation email has gone to your junk folder or maybe we have an incorrect email address for you.

Please contact us straight away with the Full Name the order was placed under here.

I've not received my parcel, yet the status says it´s been delivered.

Sorry to hear you're having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.